Privacy Policy
Who We Are
[RDCTD]
[61 Bridge Street, Kington, HR5 3DJ, United Kingdom]
[contact@rdctd.co.uk]
For data protection purposes, we are the data controller responsible for your personal information.
What Information We Collect
When you make a purchase, we collect:
- Your name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment information (processed securely by our payment providers – we do not store card details)
- Details of your order
When you browse our website:
We use Plausible Analytics, a privacy-focused analytics service that does not use cookies and does not collect any personal data. Plausible provides us with anonymous, aggregate data about how visitors use our site (such as page views and referral sources) without tracking individual users or storing any information on your device.
When you contact us or sign up for updates:
- Your name and email address
- Any information you choose to share in your message
How We Use Your Information
We use your information to:
- Fulfil your orders – processing payments, arranging delivery, and sending order confirmations
- Communicate with you – responding to enquiries, providing customer support, and sending important updates about your order
- Improve our website – using anonymous analytics to understand how visitors use our site
- Send marketing communications – only if you have opted in, and you can unsubscribe at any time
- Comply with legal obligations – such as tax and accounting requirements
Legal Basis for Processing
Under UK data protection law, we must have a valid legal basis to process your personal information:
- Contract – We need your information to fulfil orders you place with us
- Legal obligation – We must keep certain records for tax and accounting purposes
- Legitimate interests – We have a legitimate interest in running our business, improving our services, and preventing fraud
- Consent – Where you have given us permission, such as for marketing emails
Who We Share Your Information With
We only share your information where necessary to run our business and fulfil your orders:
- Payment processors – to securely process your payments (e.g., Stripe, [Zaprite.com])
- Shipping and fulfilment partners – to deliver your orders (e.g., [Printful.com])
- Email service providers – to send order confirmations and, where you have opted in, marketing communications
We do not sell your personal information to third parties. All our service providers are required to protect your information and only use it for the purposes we specify.
International Transfers
Some of our service providers are based outside the UK. Where we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.
How Long We Keep Your Information
We keep your information only as long as necessary:
- Order information – 6 years from the date of your order (for tax and legal purposes)
- Marketing preferences – until you unsubscribe or ask us to delete your information
Cookies and Analytics
We use Plausible Analytics to understand how visitors use our website. Plausible is a privacy-focused analytics tool that:
- Does not use cookies
- Does not collect personal data
- Does not track you across websites
- Is fully compliant with GDPR, PECR, and other privacy regulations
This means you can browse our website without any tracking cookies being placed on your device. Our website may use essential cookies that are strictly necessary for the site to function (such as keeping items in your shopping basket), but these do not track you or collect personal information.
Your Rights
Under UK data protection law, you have the right to:
- Access – Request a copy of the personal information we hold about you
- Correction – Ask us to correct inaccurate or incomplete information
- Deletion – Ask us to delete your information (subject to legal retention requirements)
- Restriction – Ask us to limit how we use your information
- Portability – Request your information in a portable format
- Object – Object to certain types of processing, including direct marketing
- Withdraw consent – Where we rely on your consent, you can withdraw it at any time
To exercise any of these rights, please contact us at [EMAIL ADDRESS]. We will respond to your request within one month. There is no fee for most requests, but we may charge a reasonable fee if your request is clearly unfounded or excessive.
Marketing Communications
If you have opted in to receive marketing emails from us, you can unsubscribe at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us at [contact@rdctd.co.uk]
Security
We take the security of your information seriously. We use appropriate technical and organisational measures to protect your personal data, including secure checkout, encrypted connections (HTTPS), and restricted access to personal information.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
[RDCTD]
[61 Bridge Street, Kington, HR5 3DJ, United Kingdom]
[contact@rdctd.co.uk]
Complaints
If you are unhappy with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113