Refund and Returns Policy
Refund Policy
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- There are no returns accepted for regret.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (orders@rdctd.co.uk). Once we have replied we will send you the returns address.
Partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. The default method will be by Bitcoin lightning deposit to an address of your choice. Exceptions can be made for Bitcoin on chain transactions and bank transfers within the UK.
Shipping
- In the case of print on demand items, the return address of the printing company will be provided once the return conditions have been accepted by us. In the case of one-off design items this will be returned to a PO box address.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- We cannot guarantee that we will receive your returned item. Please retain any tracking from your returned item for proof of postage.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the print facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore, [rdctd] reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
POD orders are fulfilled through https://www.printful.com/
Items purchased POD from Printful fall under the Printful returns policy which can be found here https://www.printful.com/uk/policies/returns
See their privacy policy here https://www.printful.com/policies/privacy